Designing for service : key issues and new directions
edited by Daniela Sangiorgi and Alison Prendiville.
- Bloomsbury Academic, 2017
- xxii, 258 p.
978-1-47425012-2
Customer services.
658.4063 D4576 2017
978-1-47425012-2
Customer services.
658.4063 D4576 2017