Understanding services marketing 
Bateson, John E.G. 
 - 4th edition. 
 -  Cengage Learning Asia Pte Ltd. :  2012 
 - 502 pages 
978-9-81441606-1
Service industries -- Marketing.
338.47 B3298 2012
                        978-9-81441606-1
Service industries -- Marketing.
338.47 B3298 2012