Services marketing : integrating customer focus across the firm
Zeithami, Valerie A.
- 7th ed.
- McGraw-Hill Education, 2018
- xxviii, 514 p.
978-1-26008352-1
Marketing -- Management.
338.47 Z48 2018
978-1-26008352-1
Marketing -- Management.
338.47 Z48 2018