Normal view MARC view ISBD view

Evans, James R.

Quality and performance excellence : Management, organization, and strategy / James R. Evans. - Philippine edition. - Thomson/South-Western. - xv, 479 pages : ill. ; 23 cm.

Includes bibliographical references and index.



ISBN: 9814624446

Subjects--Facted Index Terms:
Total quality management (TQM).

Index Terms--Genre/Form:


Dewey Class. No.: 658.562 E9242 2014