The quality library : a guide to staff-driven improvement, better efficiency, and happier customers Laughlin, Sara, 1949-

Publisher: American Library Association, ; 2008Description: xiv, 144 pagesISBN: 978-0-8389-0952-2 (pbk.)Subject(s): Customer servicesDDC classification: R 025.1 L887 2008
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Item type Current location Home library Collection Call number Status Date due Barcode Item holds
Book Book Sibalom
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MREF 		Main-Circulation R 025.1 L887 2008 (Browse shelf) Available UAMAIN 2080
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