TY  - BOOK
TI  - Service quality management in hospitality, tourism, and leisure
SN  - 0-7890-0726-6 (hc : alk. paper)
U1  - 647.94 Se6 2001 
PB  - The Haworth Hospitality Press
KW  - Hospitality industry -- Management
N1  - 600 Technology (App Sciences)
ER  -