Customer service : skills for success 
Lucas, Robert W. 
 - Sixth edition. 
 -  McGraw-Education.  2015 
 - xxv, 436 pages 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.
<br/><br/><label>Dewey Class. No.: </label>658.812 L9338 2015