Customer relation and rapport 
Forde, John E. 
 -  South-Western/Thomson Learning.  2002 
 - 126 pages. 
 - Professional development series .
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<br/><br/><label>ISBN: </label>0-538-72527-3 
<br/><br/><label>Dewey Class. No.: </label>658.312 F75c 2002