Empowerment: HR strategies fro service excellence 
Lashley, Conrad. 
 -  Butterworth Heinemann.  2001 
 - xvii, 300 pages 
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<br/><br/><label>ISBN: </label>0-7506-5244-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries -- Personnel management.
<br/><br/><label>Dewey Class. No.: </label>658.3 L33e 2001