Designing for service : key issues and new directions 
edited by Daniela Sangiorgi and Alison Prendiville. 
 -  Bloomsbury Academic,  2017 
 - xxii, 258 p. 
<br/><br/>
<br/><br/><label>ISBN: </label>978-1-47425012-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.4063 D4576 2017