Continuous process improvement : simplifying work flow system/ 
Robson, George D. 
 -  The Free Press,  1991 
 - x, 181 p. 
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<br/><br/><label>ISBN: </label>0-02-926645-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Process control.
<br/><br/><label>Dewey Class. No.: </label>658.5 R57c 1991