Continuous process improvement : a practical guide to improving processes for mearurable results 
Chang, Richard. 
 -  Richard Chang Associates, Inc.  1994 
 - vii,109 pages. 
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<br/><br/><label>ISBN: </label>1-883553-06-7 
<br/><br/><label>Dewey Class. No.: </label>658.2 Ch36c 1994