The AMA handbook of business letters 
Seglin, Jeffrey L.,. 
 - 4th ed. 
 -  American Management Association,  2012 
 - xiv, 480 p. 
<br/><br/>
<br/><br/><label>ISBN: </label>978-0-8144-2012-6 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence -- Handbooks, manuals, etc.
<br/><br/><label>Dewey Class. No.: </label>651.75 S4548 2012