Empowerment: HR Strategies for service excellence 
Lahley, Conrad. 
 -  Butterworth.  2001 
 - 295 pages. 
<br/><br/>
<br/><br/><label>ISBN: </label>0-7506-5244-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries personnel management.
<br/><br/><label>Dewey Class. No.: </label>658.3 L33e 2001