Customer relationship management : perspectives from the marketplace 
Knox, Simon...[et.al}. 
 -  Butterworth/Heinemann.  2003 
 - xvi, 302 pages 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategies planning -- management.
<br/><br/><label>Dewey Class. No.: </label>658.4012 C96 2003