Quality & performance excellence: : management, organization, and strategy/ 
Evans, James R. 
 - 5th edition. 
 -  Cengage Learning,  2009 
 - x, 502 p. 
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<br/><br/><label>ISBN: </label>978-9-81427252-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>GS 658.562 Ev1q 2009