Total quality management for hospitality and tourism 
Ford, Robert C. 
 -  Cengage Learning Asia Pte Ltd.  2012 
 - 522 pages 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry -- Management.
<br/><br/><label>Dewey Class. No.: </label>GS 647.94068 F699 2012