TY  - BOOK
TI  - The five pillars of TQM : how to make total quality management work for you
SN  - 0-525-93725-0
U1  - GS 658.562 C86f 1994 
PB  - Truman Talley Books/Dutton.
KW  - Total quality management -- United States
N1  - 600 Technology (App Sciences)
ER  -