Total quality management : integrating quality into design, operations and strategy/ 
Gilmour, Peter. 
 -  Longman Australia Australia Ltd.,  1995 
 - ix, 557 p. 
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<br/><br/><label>ISBN: </label>0-582-80132-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management -- Australia.
<br/><br/><label>Dewey Class. No.: </label>GS 658.562 G42t 1996