Total Quality Management 
Dale H. Besterfield, Carol B. Michna, Mary B. Sacre, and two others. 
 - 5th edition. 
 -  Pearson India Education Services Pvt. Ltd.  2019 
 - 649 pages. 
<br/><br/>
<br/><br/><label>ISBN: </label>978-9-35394418-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.
<br/><br/><label>Dewey Class. No.: </label>658.56 T717 2019