Service Design for Business : A Practical Guide to Optimizing the Customer Experience 
Reason, Ben. 
 -  John Wiley  Sons, Inc.,  2016 
 - 206 pages. 
<br/><br/>
<br/><br/><label>ISBN: </label>978-1-11898892-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.8 R235 2016