A guide to help desk concepts 
Knapp, Donna. 
 -  Thomson/Course Technology,  1999 
 - xvi, 256 pages 
<br/><br/>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer industry.
<br/><br/><label>Dewey Class. No.: </label>005.1 K67 1999