The quality library : a guide to staff-driven improvement, better efficiency, and happier customers 
Laughlin, Sara, 1949- 
 -  American Library Association,  2008 
 - xiv, 144 pages 
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<br/><br/><label>ISBN: </label>978-0-8389-0952-2 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>R 025.1 L887 2008