TY  - BOOK
TI  - The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
SN  - 978-0-8389-0952-2 (pbk.)
U1  - R 025.1 L887 2008 
PB  - American Library Association
KW  - Customer services
N1  - 001 Generalities
ER  -