TY  - BOOK
AU  - Evans,James R.
TI  - Quality and performance excellence : : Management, organization, and strategy 
SN  - 9814624446
U1  - 658.562 E9242 2014 
PY  - 2014///
CY  - Singapore
PB  - Cengage Learning Asia Pte Ltd., 
KW  - Total quality management (TQM)
N1  - Includes bibliographical references and index.; 600 Technology (App Sciences)
ER  -