Fitzsimmons <br/><br/>
Service management:  Operations,strategy,information technology / 
Fitzsimmons 
 - 6e 
 - 1 Compact disc 
<br/><br/>
<br/><br/><label>ISBN: </label>978-007-126346-D 
<br/><br/><label>Dewey Class. No.: </label>CD 658 F562 2008