TY  - GEN
AU  - Fitzsimmons
TI  - Service management: Operations,strategy,information technology 
SN  - 978-007-126346-D
U1  - CD 658 F562 2008 
PY  - 2008///
CY  -  
PB  - McGraw-Hill Companies, Inc.
N1  - NPM
ER  -