TY - GEN AU - Arenas,Chester Dave G. TI - Quality service management in tourism and hospitality / SN - 978-621-478-089-1 U1 - F 647.94068 A6812 2024 PY - 2024/// CY - Sta Cruz, Manila : PB - Edric Publishing House, KW - Hospitality industry KW - Management KW - Tourism KW - Quality assurance N1 - Includes bibliographical references; 600-699; F ER -