| 000 | 00575nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 250428s9999 xx 000 0 und d | ||
| 020 | _a0-7890-0726-6 (hc : alk. paper) | ||
| 082 | _a647.94 Se6 2001 | ||
| 245 | 0 | _aService quality management in hospitality, tourism, and leisure | |
| 245 | 0 | _cJay Kandampully, Connie Mok, Beverley Sparks, editors. | |
| 260 | _bThe Haworth Hospitality Press, | ||
| 260 | _c2001 | ||
| 300 | _axvii, 339 pages | ||
| 526 | _a600 Technology (App Sciences) | ||
| 650 | _aHospitality industry -- Management. | ||
| 942 | _2DDC | ||
| 942 | _cB | ||
| 999 |
_c11145 _d11145 |
||