| 000 | 00465nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 250428s9999 xx 000 0 und d | ||
| 082 | _a658.812 L9338 2015 | ||
| 245 | 0 | _aCustomer service : skills for success | |
| 245 | 0 | _cLucas, Robert W. | |
| 250 | _aSixth edition. | ||
| 260 | _bMcGraw-Education. | ||
| 260 | _c2015 | ||
| 300 | _axxv, 436 pages | ||
| 526 | _a600 Technology (App Sciences) | ||
| 650 | _aCustomer service. | ||
| 942 | _2DDC | ||
| 942 | _cB | ||
| 999 |
_c11805 _d11805 |
||