000 00541nam a2200193Ia 4500
008 250428s9999 xx 000 0 und d
020 _a978-0-07-126346-7
082 _aGS 658 F562 2008
245 0 _aService management: operations, strategy, information technology
245 0 _cFitzsimmons, James A.
250 _aSixth edition.
260 _bMcGraw-Hill.
260 _c2008
300 _axvii, 537 pages
526 _a600 Technology (App Sciences)
650 _aService industries -- Management.
942 _2DDC
942 _cB
999 _c18956
_d18956