| 000 | 00513nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 250428s9999 xx 000 0 und d | ||
| 020 | _a0-7506-4901-1 | ||
| 082 | _aGS 658.4038 B83h 2002 | ||
| 245 | 0 | _aHow to manage the IT helpdesk : a guide for user support and call centre managers | |
| 245 | 0 | _cBruton, Noel. | |
| 250 | _aSecond edition. | ||
| 260 | _bButterworth-Heinemann. | ||
| 260 | _c2002 | ||
| 300 | _axxiv, 347 pages. | ||
| 526 | _a600 Technology (App Sciences) | ||
| 942 | _2DDC | ||
| 942 | _cB | ||
| 999 |
_c19216 _d19216 |
||