000			00504nam a2200193Ia 4500
008			250428s9999 xx 000 0 und d
020			_a978-0-13-610721-7
082			_a338.47 L9112 2011
245		0	_aServices marketing : people, technology, strategy
245		0	_cLovelock, Christopher H.
250			_a7th ed.
260			_bPrentice Hall,
260			_c2011
300			_a648 p.
526			_a300 Social Sciences
650			_aCustomer services -- Marketing.
942			_2DDC
942			_cB
999			_c29425 _d29425