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Service quality management in hospitality, tourism, and leisure Jay Kandampully, Connie Mok, Beverley Sparks, editors. - The Haworth Hospitality Press, 2001 - xvii, 339 pages



ISBN: 0-7890-0726-6 (hc : alk. paper)

Subjects--Topical Terms:
Hospitality industry -- Management.

Dewey Class. No.: 647.94 Se6 2001