Service quality management in hospitality, tourism, and leisure Jay Kandampully, Connie Mok, Beverley Sparks, editors.

Publisher: The Haworth Hospitality Press, ; 2001Description: xvii, 339 pagesISBN: 0-7890-0726-6 (hc : alk. paper)Subject(s): Hospitality industry -- ManagementDDC classification: 647.94 Se6 2001
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MCIR 		Main-Circulation 647.94 Se6 2001 (Browse shelf) Available T 27237
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600 Technology (App Sciences)

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