Bordoloi, Sanjeev,
Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons,Mona J. Fitzsimmon. - Tenth edition. - xix, 524 pages : illustrations ; 28 cm
Includes index.
"Services touch the lives of every person in this country every day: food services, communication services, and emergency services, to name only a few. Our welfare and the welfare of our economy now are based on services. The activities of manufacturing and agriculture always will be necessary, but we can eat only so much food and we can use only so many goods. Services, however, are largely experiential, and we always will have a limitless appetite for them"--
978-1-265-07553-8 1265075530
2021057479
Service industries--Management.
HD9980.5 / .F549 2023
658 B729 2023
Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons,Mona J. Fitzsimmon. - Tenth edition. - xix, 524 pages : illustrations ; 28 cm
Includes index.
"Services touch the lives of every person in this country every day: food services, communication services, and emergency services, to name only a few. Our welfare and the welfare of our economy now are based on services. The activities of manufacturing and agriculture always will be necessary, but we can eat only so much food and we can use only so many goods. Services, however, are largely experiential, and we always will have a limitless appetite for them"--
978-1-265-07553-8 1265075530
2021057479
Service industries--Management.
HD9980.5 / .F549 2023
658 B729 2023