How to manage the IT helpdesk : a guide for user support and call centre managers (Record no. 19216)

000 -LEADER
fixed length control field 00513nam a2200181Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250428s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0-7506-4901-1
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number GS 658.4038 B83h 2002
245 #0 - TITLE STATEMENT
Title How to manage the IT helpdesk : a guide for user support and call centre managers
Statement of responsibility, etc. Bruton, Noel.
250 ## - EDITION STATEMENT
Edition statement Second edition.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc. Butterworth-Heinemann.
Date of publication, distribution, etc. 2002
300 ## - PHYSICAL DESCRIPTION
Extent xxiv, 347 pages.
526 ## - STUDY PROGRAM INFORMATION NOTE
Classification 600 Technology (App Sciences)
942 ## - ADDED ENTRY ELEMENTS
Source of classification or shelving scheme
Item type Book
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Permanent Location Current Location Shelving location Date acquired Fund Source Property Number Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Item type
        Main-Graduate Library Sibalom Sibalom MGS 2004-06-02 Main-General Income 04-06-226I-150   GS 658.4038 B83h 2002 UAMAIN 28417 2025-04-29 5595.00 2025-04-29 Book